If you are a lock Owner and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.
If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the
same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate
your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:
- Open the Yale Access App
- Select the house the lock is associated with from your Keychain
- Go to House Settings
- Select the device
- Select Lock Name
- Rename the lock in the field provided
If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account.