How to factory reset a previously owned Yale device

Yale may need to assist you with a factory reset if you've acquired a previously-used Yale Device. Please contact our Support team at and provide your valid proof of purchase (if possible) and the serial number, which is located on the back of the device. The Yale support team will contact the original owner to perform the factory reset.

If you are the lock owner and you would like to transfer your lock to a new lock owner, it is best to factory reset your lock before you transfer it.