FAQs

Do I Have the Latest Firmware or Mobile App Update?

Firmware updates are released periodically to help improve the functionality of your devices. 

PLEASE NOTE: It may take several days to receive the latest app version or firmware update as firmware and app updates are released in a phased rollout.

If you experience difficulty updating the firmware on your Yale Smart Lock, try the following:

  1. Open the Settings on your phone
  2. Toggle the Bluetooth setting OFF/ON
  3. Disable Wi-Fi and try the firmware update again

Open the Settings on your phone Toggle the Bluetooth setting OFF/ON Disable Wi-Fi and try the firmware update again

If you continue to experience issues, try updating the lock’s firmware via another mobile phone. If the issue persists, please contact our Support team: Customerservice.au@assaabloy.com

If you experience difficulty updating the firmware on your Smart Keypad, try the following:

  1. Restart your phone
  2. Remove/reinsert one battery from the Keypad
  3. Ensure that your phone is not connected to any other Bluetooth devices such as headphones, speakers, etc.
  4. Open the Yale Access App and ensure the phone can connect to the lock over Bluetooth
  5. A firmware popup notification should appear. Select Retry Firmware
  6. When instructed, hold down the Keypad button until you see the firmware progress bar

If you continue to experience issues, please contact our Support team: Customerservice.au@assaabloy.com

Why Do Temporary Access Codes Disappear?

Always or Recurring Entry Codes remain in your Guest List within the Yale Access App until an Owner deletes them.

Temporary Entry Codes eventually expire and expiration is determined by the access end date. Once the code expires, the Entry Code is automatically deleted from your Guest List after 7 days.

Why does this happen?

There is a maximum number of Entry Codes that you can store on your Yale Smart Lock or Connected by Yale Lock at one time. Automatically deleting Temporary Entry Codes after they expire is a way to free up lock memory storage for new Entry Codes.

Is Yale Smart Keypad Waterproof or Water-Resistant?

The Yale Smart Keypads are typically installed on the exterior of the home and they are suitable for outdoor use. The Yale Smart Keypad all have an IP55 rating, meaning they are dust protected and effective against water jetting.