FAQs, How-to Guides and Troubleshooting for Yale Smart Keypad.
Firmware updates are released periodically to help improve the functionality of your devices.
PLEASE NOTE: It may take several days to receive the latest app version or firmware update as firmware and app updates are released in a phased rollout.
If you experience difficulty updating the firmware on your Yale Smart Lock, try the following:
Open the Settings on your phone Toggle the Bluetooth setting OFF/ON Disable Wi-Fi and try the firmware update again
If you continue to experience issues, try updating the lock’s firmware via another mobile phone. If the issue persists, please contact our Support team: Customerservice.firstname.lastname@example.org
If you experience difficulty updating the firmware on your Smart Keypad, try the following:
If you continue to experience issues, please contact our Support team: Customerservice.email@example.com
Always or Recurring Entry Codes remain in your Guest List within the Yale Access App until an Owner deletes them.
Temporary Entry Codes eventually expire and expiration is determined by the access end date. Once the code expires, the Entry Code is automatically deleted from your Guest List after 7 days.
There is a maximum number of Entry Codes that you can store on your Yale Smart Lock or Connected by Yale Lock at one time. Automatically deleting Temporary Entry Codes after they expire is a way to free up lock memory storage for new Entry Codes.
The Yale Smart Keypads are typically installed on the exterior of the home and they are suitable for outdoor use. The Yale Smart Keypad all have an IP55 rating, meaning they are dust protected and effective against water jetting.