FAQ

Yale Connect is an accessory that seamlessly combines with Yale Access Smart Lock to offer an intelligent, secure way to lock or unlock your door when you're away from home.

Yale Connect plugs into any power outlet near your Yale Access Smart Lock and uses your home's Wi-Fi and Internet connection to control your Yale Access Smart Lock. With Yale Connect, you can unlock or lock your door for guests, check your lock's status and receive instant notifications from anywhere through the Yale Access app.

Yes. Yale Connect was designed to work with Yale Access Smart Lock.

Yes. Yale Connect requires an active Yale Access Smart Lock for initial setup. If you have been accessing your Yale Access Smart Lock via Bluetooth only and would like to access it from a remote location, you will need to set up an Yale Connect Wi-Fi bridge. To add an Yale Connect to an existing Yale Access Smart Lock, follow the setup instructions outlined in this article.

To optimize Yale Connect's always-on connection, one Yale Connect is currently needed for each Yale Access Smart Lock.

Yes. The ratio of Yale Access Smart Lock to Yale Connect Bridge is 1:1.

A Yale Connect Bridge is needed for remote operability and to receive alerts of events such as manual locking and unlocking, Auto-Lock and Keypad operations, when you’re away from home. A Yale Connect Bridge is also needed for certain integrations such as Amazon Alexa and Google Home.

Yale Connect Bridge supports 802.11b/g/n (2.4 GHz) Wi-Fi networks.

Firmware updates are released periodically to help improve the connection speed and reliability of your Yale Connect Bridge. The firmware on your Connect will update automatically whenever there is a new firmware update and there is no need to take any action provided the device is online.

If you need to check the latest firmware update on your device, open the Yale Access App and go to House Settings. Select the Connect from the listed devices to enter Connect Settings to find the last firmware update.

Yale Connect Bridge should be installed within 9 meters of your Yale Access Smart Lock, but we recommend within 4.5 metersfor optimal performance and reliability.

The placement of your Yale Connect Bridge in relation to your Yale Access Smart Lock may impact the overall signal for the device. When the BLE (Bluetooth) Signal displays as poor in the Yale Access App this is typically the result of the Connect and the Smart Lock being placed on the same wall. Try moving your Connect to an opposite-facing or perpendicular wall surface from your Yale Access Smart Lock and see if this improves your overall signal and connectivity.

You may find that the app indicates a poor BLE Signal yet you are able to use your lock remotely without issue. If you have consistently reliable remote connectivity and the app indicates a poor BLE Signal, you may consider leaving the setup as is especially if you have a limited number of outlets to select from.

The placement of your Yale Connect Bridge in relation to your Yale Access Smart Lock may impact the overall signal for the device. When the BLE (Bluetooth) Signal displays as poor in the Yale Access App this is typically the result of the Connect and the Smart Lock being placed on the same wall. Try moving your Connect to an opposite-facing or perpendicular wall surface from your Yale Access Smart Lock and see if this improves your overall signal and connectivity.

You may find that the app indicates a poor BLE Signal yet you are able to use your lock remotely without issue. If you have consistently reliable remote connectivity and the app indicates a poor BLE Signal, you may consider leaving the setup as is especially if you have a limited number of outlets to select from.

A hard reset technically returns Connect to its factory settings by putting it back into setup mode. To perform a hard reset on your Connect, leave the device plugged in and hold the reset button down for 5 seconds, then let go. You should see a pulsating green light, which indicates that the device is back in set up mode. If you want to set up your Connect again, follow these set up instructions.

If the Connect flashes green rapidly, the reset failed and the Connect is attempting to reconnect to the last Wi-Fi setup. Try the reboot steps a second time and hold the button down for 7 seconds.

Yale Connect Bridge supports 100-240V ~ 50-60Hz 0.1A.

Connect does not have a back-up power source. In the event of a power outage, you will only be able to access your lock over Bluetooth, but remote access will be unavailable.

Visit this article to find information to help you troubleshoot your Connect's Wi-Fi and Bluetooth signals.